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Privacy Policy

Effective Date: November 16, 2024
Last updated: November 16, 2024

United Way of Metropolitan Dallas (sometimes referred to as “UWMD”, “us”, or “we”) is a Texas nonprofit organization focused on improving life in Dallas and North Texas. This Privacy Policy (“Policy”) explains how we collect, use, store, and disclose personal information about you. This Policy applies to information we collect when you access or use our website, mobile application, and other online services (collectively, the “Services”) and when you visit our offices, attend our events, or otherwise interact with us as described below. We may provide separate or supplemental notices (“Notices”) about our privacy practices, in which case the Notices will prevail over this Policy in the event of conflict or inconsistency between the provisions of the Notices and this Policy.
1. Collection of personal information

We collect the following types of personal information:

  • Information you provide, whether in person or online, when you become our donor or volunteer, access our Services, register for our newsletter, programs, or events, and interact with us through social media platforms or otherwise. Such personal information includes names, addresses, telephone numbers, email addresses, month and day of birth and donation dates/amounts and specific requests made by donors/volunteers (i.e., requests to remain anonymous or to be excluded from certain communications);
  • Information provided by others to support our mission, such as personal information collected from our partners and service providers, including payment processors, or organizations we partner with to support our mission. If you are an employee who has opted to become a UWMD donor through your employer’s partnership with us, your employer may provide your personal information to us;
  • Information we obtain from third parties, such as a site or platform provider, about the use of our Services, such as usage, viewing, technical, and device data, including your browser or device type, unique device identifier, and IP address;
  • Location information, including precise or approximate location information provided by a mobile or other device interacting with one of our Services, or associated with your IP address or other online or device identifier, where we are permitted by law to process this information; and
  • Information about children: We respect the privacy of children, and do not intentionally collect personal information from children under the age of 13. Should we become aware that such information has been inadvertently collected, we will take steps to promptly remove it from our records. If you believe that we have collected personal information about a child without parental consent, please contact us, so that we may delete the information. If you are over the age of 13 and wish to participate in our Teens United program, we require the consent of your parent or legal guardian before processing your personal information. Please refer your parents to the Note to Parents and Guardians About Our Privacy Policy, below.
  • Sensitive Information: Unless we specifically request or invite it, we ask that you not send or otherwise disclose to us your racial or ethnic origin, political opinions, religious or other beliefs, health, criminal background, or trade union membership.  In those cases where we may request or invite you to provide the foregoing information, we will only do so with your express consent, in accordance with applicable law.  Where you provide us with such information without request from UWMD, we reserve the right (but do not have any obligation) to remove it from our records.
2. Use of personal information

We use the personal information we collect from and about you for various business purposes including:

  • Communicating with you to provide services and programs, and to support our mission;
  • Sending newsletters and other communications to keep you informed;
  • Responding to your queries, comments, or requests;
  • Contacting you about donations, events, programs, and volunteer and advocacy opportunities;
  • Processing donations and sending tax receipts;
  • Analyzing and improving our programs and services to better serve North Texans;
  • Maintaining, monitoring, analyzing, and improving our Services;
  • Detecting, investigating, and preventing security incidents and other malicious, deceptive, fraudulent, or illegal activity and protecting our rights and property;
  • Protecting the health, safety, and vital interests of our personnel and others; and
  • Complying with our legal and regulatory obligations.
3. Security of personal information

We have put in place technical and organizational safeguards designed to protect your personal information against loss, misuse or unauthorized access, alteration, or unintentional destruction. These safeguards include limiting access to personal information and storing personal information on servers and computers believed to be secure. However, no security controls are 100% effective, and we cannot ensure or warrant the security of your personal information. If we believe the security of your personal information in our possession or control may have been compromised, we may seek to notify you by email, and you consent to our use of email as a means of such notification.

4. Disclosure of personal information

We do not sell or rent personal information to third parties. We may disclose your personal information as follows or as otherwise described in this Policy:

  • To our affiliates for the purposes described in this Privacy Policy;
  • To vendors, consultants, professional advisors, and other service providers that need access to your personal information to provide services to us;
  • To organizations with which we partner for joint community impact programming (e.g. program applications or enrollment);
  • To third parties in connection with, or during negotiations of, any merger, financing, divestiture, restructuring, reorganization, dissolution, or other sale of UWMD’s assets or acquisition of all or a portion of our business to another organization; and
  • When we believe to be necessary or appropriate: (i) under applicable law, (ii) to comply with legal process; (iii) to respond to requests from government or regulatory authorities; (iv) to enforce our terms and conditions; (v) to protect our operations or those of any of our affiliates; (vi) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (vii) to allow us to pursue available remedies or limit the damages that we may sustain.
5. Other privacy issues
  1. Opting Out of Promotional Communications: By using our Services, including donating or completing any forms or otherwise providing personal information to us, you agree to opt-in to our promotional communications. You may opt out of receiving promotional communications from us by clicking on the link below and follow the instructions:
    Unsubsribe from email communications
    To request changes to your communication preferences visit “manage preferences” at the bottom of United Way email communitions. If you opt-out, we may still send you non-promotional communications, such as those about your donations or our ongoing business relations.
  2. Note to Parents and Guardians About Our Privacy Policy: UWMD sponsors Teens United, a program for teenagers that supports our mission. We expect that children and parents will use our Services online together so they can jointly learn about UWMD. If your teenager elects to submit their personal information to the Services in connection with Teens United, you hereby give consent for UWMD to process your teenager’s personal information for the purposes described in this Policy.
  3. Cookies: Like many organizations, our Services use “cookies” to help make sure the Services are meeting the needs of their users and to help us make improvements.
    What are cookies? Cookies are bits of text that are placed on your device when you visit certain websites.  We may use cookies set by us on our website to tell us, for example, whether you have visited us before or if you are a new visitor.  We use third-party cookies set by our service providers to collect information about how visitors use the Services, including how long you spend on each page, and how you got to the Services.  We do not use data collected by cookies to identify who you are.
    How do we use cookies? We use cookies for a number of reasons, like helping us see which features are most popular, counting visitors to a page, improving our users’ experience, and keeping our services secure. The cookies we use generally fall into one of the following categories:


    Why we use these cookies


    These cookies are essential for our Services to function properly. Like the other cookies we use, technical cookies may be either first-party or third-party cookies.


    We use these cookies to help identify and prevent security risks.


    We use these cookies to collect information about how you interact with our Services and to help us improve the Services.


    We use these cookies to help us understand and improve our services.  For example, we use third-party cookies set by our service providers, Google Analytics and Hubspot, to collect information about your online activities in connection with our Services. 

    Your choices: Although most browsers and devices accept cookies by default, their settings usually allow you to clear or decline cookies. You can refuse our use of some or all cookies by turning off the use of cookies in your web browser.  If you use your browser settings to block all types of cookies you may not be able to access all or parts of our Site or functionality may be limited.  You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it.  You can also set your browser to turn off cookies. 
    Changing your internet browser settings can prevent the use of cookies.  Each browser has a different procedure for disabling the use of cookies.  The Help function within your browser should tell you how.
    You may visit to review information on how to control cookies on a variety of browsers. You will also find details of how to delete cookies from your computer and other general information about cookies.
    Google Analytics: You may visit for information on how to opt out of Google Analytics cookies. To learn more about Google’s privacy practices, you may visit
    Hubspot: To learn more about Hubspot’s privacy practices, you may visit
    “Do Not Track” Signals: We do not track our Site’s visitors over time or across third party websites to provide targeted advertising, and therefore we do not respond to Do Not Track (DNT) signals at this time. However, some third-party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such websites, you can learn more about “Do Not Track” by visiting
  4. Disclaimer of third-party websites and services: The Services may contain links to other websites and services administered by third parties. This Policy does not apply to the privacy practices of other websites or services. We encourage you to read the privacy policies on the other websites you visit.
6. Changes to this Policy

We may amend this Policy from time to time to reflect our activities. If we make changes, we will notify you by revising the date at the top of this Policy, and in some cases, we may provide you with additional notice (such as by adding a statement to our website homepage or sending you a notification). We encourage you to review this Policy frequently to stay informed about our information practices and the choices available to you.

7. Contact Information

You may contact us any time if you have questions or concerns about this privacy policy or our privacy practices at or by writing us at:

ATTN: CFO-Privacy Council
1800 N. Lamar Street, Dallas, TX 75202

View our Donor Privacy Policy and Terms & Conditions.