When Xiao heard that low-income families needed free tax preparation, she drove her bike almost four hours to do it – and has given up every free Saturday since.

She participates in the Volunteer Income Tax Assistance program, a partnership between United Way of Metropolitan Dallas and Foundation Communities, where certified professionals help the working poor get 100% of their tax refund.
Many working families do not receive the full amount of their tax refunds, which is money owed to them and can be used to start a savings. Though tax refunds might be an extra bonus for some, it can be a life raft for the working poor. To them, Xiao is a hero.

This critical tax preparation service helps families build a base for savings, a critical support system for the 39% of North Texans who would be plunged into poverty in the event of an emergency or illness. Thanks to professionals like Xiao who volunteer their time, hardworking Dallas families have received $29 million in tax refunds to build a savings or buy basic necessities.