Dallas Tornado and Recovery Information | United Way of Metropolitan Dallas

Dallas Tornado Relief

Our hearts go out to everyone whose lives were affected by the recent tornados. In response to the damages done in North Texas, United Way of Metropolitan Dallas has gathered resources for our neighbors in need. The list below will be updated throughout the day as our community continues to work together to help those who were affected by the storms. As always, in case of emergency please call 9-1-1.


  • basic needs

    For those seeking shelter, a respite center or information for homeowners who may have been affected by the recent tornados.

    Atmos Energy
    Whether it’s a tornado, flooding or other severe weather event, please follow these important steps to keep you and your family safe:

      • During a natural disaster or severe weather DO NOT turn off your natural gas, even if you are evacuated.
      • If you smell gas, immediately leave the affected area and from a safe distance call 911 or Atmos Energy’s 24-hour emergency response line, at 1-866-322-8667.
      • NEVER try to find the source of a gas leak. DO NOT use a cellular phone or anything that might cause a spark, such as a generator.
      • If flooding occurs at a residence or business and the gas appliances are under water, do not try to operate the appliances. Instead, contact Atmos Energy or a qualified service professional to conduct a safety inspection.
      • If a natural gas meter is damaged or a gas line is exposed, immediately leave the area and call the Atmos Energy 24-hour emergency response number at 1-866-322-8667.
      • Know where your natural gas meter is located. Make sure it’s visible and free of trash and debris. Mechanical equipment used to clean up after the storm may damage the meter if it is hidden.
      • Natural gas distribution pipelines are mostly underground but can be damaged by uprooted trees and shifted foundations. After the storm, call 811 to have the location of underground utility lines marked, as gas service lines could become tangled.
      • Atmos Energy customers experiencing a natural gas outage or service interruption should contact the company’s customer service number at 1-888-286-6700. Customers will be restored as quickly as possible once the area is deemed safe.

    Home Owners Insurance
    Learn what to do first if your home is impacted by a hurricane or tornado. More >

    State Farm Insurance
    State Farm is encouraging those affected by the tornado to start their claims process as soon as they can and has deployed its catastrophe team on the ground in Dallas as debris is cleared.

    Customers can start the claim process by contacting their agent or by calling 1-800-SFCLAIM. They can also use the State Farm Mobile App or report the claim online. More >

    Texas Department of Insurance
    Get information about how to file a claim for property damage due to the recent storms. For questions or help finding an agent, call the Texas Department of Insurance Consumer Help Line at 1-800-252-3439, Monday to Friday, 8 a.m. to 5 p.m., or visit their website. More >

    Catholic Charities Dallas
    Learn how to receive aid in the form of short- and long-term case management services, rent and utility assistance, home repair assistance, help with housing location, application fees, clothes, food and More. Contact Kaylee at 972-246-6048 or kjanes@ccdallas.org for More information.

    Dallas Area Recreation Centers/Libraries
    For residents needing relief or who are without power, city recreation centers and libraries will be open during normal business hours except for the following libraries and recreation centers: Preston Royal Branch Library, Walnut Hill Recreation Center and Willie B. Johnson Recreation Center.

    FEMA (Federal Emergency Management Agency) Disaster Assistance
    FEMA helps people before, during and after disasters. Learn how to apply for assistance, locate a disaster recovery center, and More. You can register with FEMA online here, in person at a disaster recovery center or by calling 800-621-3362. More >

    Red Cross Respite Center at Bachman Recreation Center
    The Red Cross is working with the City of Dallas to provide safe shelter, warm meals and comfort for families affected by this storm. If you have been impacted by the storm and need a safe place to go, a Respite Center is open at Bachman Rec Center, 2750 Bachman Drive, Dallas. Red Cross disaster responders can also help facilitate the replacement of items like prescription medication and eyeglasses. More >

    Six U-Haul companies are offering 30 days of free storage and U-Box containers to Dallas residents affected by the tornado and severe weather, according to a release from U-Haul. In total the companies have made 52 locations across North Texas available for its 30-day free disaster relief assistance program including locations nearby affected areas off of Central Expressway. U-Haul recommends contacting your nearest North Texas U-Haul facility for More information. More >

  • income

    For businesses, business owners, or those who are self-employed who may have been affected by the recent tornados.

    Co-Working Spaces
    Co-working space providers WorkSuites and WeWork have offered to accommodate people in North Dallas whose offices were affected by severe weather. Both companies are offering a free place to relax, recharge devices and access wifi. People and companies who need an office or meeting room can contact dfwrelief@wework.com to find space at a D-FW WeWork location. Participating locations include WeWork’s office spaces in Victory Park, Las Colinas, Legacy North and Preston Center. WorkSuites encourages people to contact the company at (888) 312-WORK so they can best accommodate requests at one of their 14 D-FW locations.

    State Farm
    State Farm is encouraging those affected by the tornado to start their claims process as soon as they can and has deployed its catastrophe team on the ground in Dallas as debris is cleared.

    Customers can start the claim process by contacting their agent or by calling 1-800-SFCLAIM. They can also use the State Farm Mobile App or report the claim online. More >

    Texas Department of Insurance
    Get information about how to file a claim for property damage due to the recent storms. For questions or help finding an agent, call the Texas Department of Insurance Consumer Help Line at 1-800-252-3439, Monday to Friday, 8 a.m. to 5 p.m., or visit their website. More >

  • health

    For those who may have been physically or mentally affected by the recent tornados. 

    Mental Health America
    Learn about the emotional and mental effects a disaster like the recent tornados can have on adults and youth. Access tips on how to cope with Life After the Storm in these simple, two-page guides.
    For Adults 
    For Youth

    National Disaster Distress Helpline
    The Disaster Distress Helpline is a 24/7, 365-day-a-year, national hotline dedicated to providing immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. This toll-free, multilingual, and confidential crisis support service is available to all residents in the United States and its territories. Stress, anxiety, and other depression-like symptoms are common reactions after a disaster. Call 1-800-985-5990 or text TalkWithUs to 66746 to connect with a trained crisis counselor. More >

  • other

    For issues regarding street debris, traffic signal outages, downed power lines, flooding, property damage, pets, transportation, legal aid, etc.

    Street Debris, Downed Trees, Low Limbs, Flooding, Traffic Signal Outages, Flashing Signals, Downed Signs
    Dial 3-1-1 or use the OurDallas app to report damage or downed trees. Sanitation Services is using 3-1-1 data to identify high-volume call areas for contractor pick-up. You can also find services at DallasCityHall.com.  MORE >

    Downed Power Lines – Non-Sparking, Power Outages
    Call Oncor at 888-313-4747.

    Downed Power Lines Which Are Sparking or Blocking Entry/Exit
    Call 9-1-1.

    City of Dallas Updates
    City of Dallas Resource Page 

    Sanitation Services and Code Compliance
    Sanitation Services is bringing in contractors to assist with storm debris collection to maintain normal trash pick-up schedules. Code Compliance will not issue citations for brush and storm debris placed for pickup only in those areas impacted by storms. All Sanitation Transfer Stations are open for residents to drop off any brush and storm debris. More > 

    Legal Aid of NorthWest Texas
    Legal Aid of NorthWest Texas, a nonprofit organization that provides free assistance to low-income North Texans, is extending its business hours to provide services. The nonprofit offers legal services, including “housing matters affecting both homeowners and renters, or lost or damaged documents, such as birth certificates or car titles,” according to a release. The law offices can be reached at 855-548-8457. More >

    Legal Documents
    Birth and Death certificates: Texas Department of State Health Services or call 888-963-7111
    Proof of Address/Residency: Texas Department of Public Safety or call 512-424-2000
    Real Estate and Property Records: Dallas County Clerk or call 214-653-7099 

    City of Dallas Pet Location Services
    Field officers will be patrolling the area to help reunite pets with their owners. Additionally, if you are missing your pet in the wake of the storm, please call 3-1-1 to file a missing pet report.

    SPCA of Texas
    For individuals that are needing to find temporary alternate housing and have an issue because of a pet, the SPCA can assist by providing supplies that will make this process easier, such as pet food, wire crates, or any other comforts of home that may help ease a transition. Call 214-742-7722 for More information.

    Transportation Services
    Dallas-based nonprofit On the Road Lending is offering its Disaster Mobility Program services to Dallas residents who are without transportation. On the Road is a resource for people who have lost vehicles to natural disasters or other crises that have the potential to displace workers. More >


American Red Cross
The Red Cross is helping at a respite center at the Bachman Recreation Center in Dallas. The organization is still working on plans for accepting food and donations.

Burnet and Cigarroa Elementary Schools
Donate to provide school supplies for students who are being relocated to Loo Field House after the recent storms damaged their previous schools. More >

City of Dallas Emergency Assistance Fund
The City of Dallas Emergency Assistance Fund helps local organizations respond to broad-based community emergencies that severely affect Dallas. More >

Dallas Independent School District
Several Dallas ISD schools were severely damaged by the recent storms, and many families are struggling with the aftermath. If you would like to help with a donation, please contact the district’s Partnership and Volunteers Department at 972-925-5440 or send an email to partners@dallasisd.org. Gift cards can be delivered to Volunteer and Partnership Services care of Veena Armstrong or Jane Didear at 9400 N Central Expressway, Suite 900 Dallas, TX  75231.

DISD (Dallas Independent School District)
Dallas ISD is currently accepting gift cards, preferably in $25–$30 increments. Mail the gift card to 9400 N. Central Expressway, Box 21. For questions about gift card donations, please call 972-925-5440. We are currently identifying families most in need of donations. More >

Donate school supplies or gift cards to Dallas ISD. More >

North Texas Food Bank
Food pantries near residents impacted by the recent Dallas storms can be found on the North Texas Food Bank’s website. You can also follow the food bank on Twitter and Facebook for updates. More >

The Salvation Army of North Texas
The Salvation Army of North Texas is currently accepting donations for those affected by natural disasters on its website.

Walnut Hill Elementary School
School supply donation drive for Walnut Hill Elementary School as they transition to Field elementary schoo. Donate to provide school supplies for students who are being relocated to Field Elementary school after the recent storms damaged their previous school. More >


CarePortal Response Team
Sign up to be part of the CarePortal Response Team for your county. This team will be activated when a family near you needs help. Generally coming from Child Protective Services or another governmental agency serving vulnerable families, these will be tangible, bite-sized needs that most people can help meet. More >

Catholic Charities Dallas
Catholic Charities is a trusted name in assistance in times of disaster, crisis and chronic need. See their current volunteer and donation needs. More >

Church Disaster Response Contact
Serve as the point of contact for your church for updates about the tornado recovery efforts e.g. available resources, volunteer and donation needs, government processes, events and more. More >

Dallas County CarePortal: PreLaunch Church Huddle on November 14, 2019
Christian Churches: Join us to find out how you can meet family-level needs of those impacted by the recent tornadoes. More >

Church Outreach Team Member
This team will reach out to DFW churches to (1) assess needs of their congregation and community and (2) engage them in volunteer and donation collection efforts. More >

Citywide Church Mobilization Coordinator
This Metro-Level position will run point on the collective Church’s response to the recent tornadoes. He/She will help recruit & oversee a team of leaders currently being formed who will manage volunteer mobilization and donation collection/distribution coming from or going to local churches. More >

Disaster Recovery Training Coordinator
High-capacity volunteer needed to coordinate training needed for volunteers serving throughout the impacted area. Will work closely with other team leads to understand volunteer needs of local organizations and recruit and train volunteers accordingly. More >

Clean-up with First Baptist Richardson
Help with the neighborhood clean-up in Richardson. Led by Texas Baptist Men out of First Baptist Richardson. More >

Dallas Independent School District
If you want to volunteer in any of the displaced schools, please contact us at 972-925-5440 or email volunteer@dallasisd.org.

Donated Item Pick-Up
We need someone to pick-up donated items from World Vision’s Storehouse in Grand Prairie. Pick-up time can be arranged. Volunteer either needs to own a pick-up or box truck or be able to borrow or rent one. Items will be delivered to one or more Dallas or Richardson recovery partners. More >

Host A Food Bank
Learn how to host a food drive to benefit tornado victims. More >

Jewish Family Service Needs
After a disaster, there is a lot to consider and work to be done. Many questions to be answered, resources to both gather and disseminate and still a lot of unknowns. Jewish Family Service of Greater Dallas is here to help. They have set up a dedicated webpage and have an Intake Team ready to support families in their hour of need. More >

Mentors for Thomas Jefferson High Seniors
All students at TJ High have had to move to a facility in West Dallas due to the tornado. They need the community’s support. Join Dallas County Promise for an information meeting on Friday, November 8, at Big Thought about this opportunity. More >

Red Cross Volunteers
Become a Red Cross Volunteer. More >

Richardson – Network of Community Ministries
For those who need help or want to help in Richardson, Network of Community Ministries is serving as a major hub. See a current list of volunteer and donation needs. More >

Richardson ISD
At least 150 Richardson ISD students’ families were impacted by the October tornado in addition to staff. For details on links to updated information and volunteer and donation requests, visit their website. More >

Share Information
Share information on social media, at your job, school, or church. Tell them to find tornado recovery volunteer opportunities. More >

St. Vincent de Paul
St. Vincent de Paul is here to help those experiencing financial or material crisis due to the recent storms in the Dallas area. More >

World Vision Sorting & Stocking

Volunteers will sort, repack and stock shelves of donated products that World Vision will distribute to their partner organizations, schools and teachers. Volunteers should be able to work on their feet and lift boxes weighing up to 30 lbs. More >

Unite Greater Dallas needs a writer to keep the tornado response stories in front of people until all the impacted families are taken care of. You can work from anywhere at any time. Unite will set you up with interviews that can be done by phone or in person. More >


This article was published on: Oct 21, 2019